Contacting Us

Effective date:
Website: alexharper.me

Before You Email Us

Most issues can be fixed in under a minute. Please try these first — it helps us reply faster to everyone.

  • Check your inbox folders: look in Promotions/Spam and search for “Timberzen” or “Alex Harper”.
  • Try a different browser/device: Chrome, Safari, Edge — or a phone instead of a laptop.
  • Try mobile data: school/work networks sometimes block downloads.
  • Refresh and retry: refresh the page, or open in a private/incognito window.
  • Have the details ready: the page URL, what you clicked, and what you expected to happen.

Frequently Asked Questions

Most issues can be fixed in under a minute.
Please try these first — it helps us reply faster to everyone.

Check Promotions/Spam, then search your inbox for “Timberzen” or “Alex Harper”. If you still can’t find it, scroll down to the contact form and message us from the email address you used.
Try opening the link in a different browser, or on mobile data (some school networks block downloads). If it still fails, contact us and include the link you clicked.
If you’ve tried the quick checks above and still need support, you can contact us below. Please include the details listed — it helps us fix things faster.
  • Page/link (URL): where the issue happened
  • What you clicked: button/link name if possible
  • Expected vs actual: what you hoped would happen
  • Device/browser: e.g., iPhone Safari, Chrome on Windows
  • Your email used: if it’s about signup/bonus content

Contact Support

Check Promotions/Spam for your Advanced Reader List welcome email. If it’s still not there, scroll down and contact us. We’ll make sure you’re added and resend the welcome link.
Please try refreshing the page or opening it in a private/incognito window. If it’s still broken, contact us and include the page URL and what you clicked.
That happens sometimes. Contact us and we’ll provide an alternative download option suitable for schools.

Contact Support

We reply as soon as we can. For the quickest help, include the page URL and a short description of the problem.

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